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The Butchart Gardens - Mail Order / E-commerce Administrator (Brentwood Bay)
The Butchart Gardens
800 Benvenuto Ave
compensation:
Starting from $26.16 per hour
employment type:
full-time
experience level:
mid level
job title:
Mail Order / E-commerce Administrator
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POSITION: Mail Order/ E-commerce Administrator
We are looking for a creative and motivated individual to maintain, improve and grow our mail order and online services.
The successful candidate will be required to:
• Be responsible for building positive interactions and relationships with visitors, receive and respond to all incoming orders, phone, email and letter enquires
• Process all mail order purchases for guaranteed safe delivery, including picking and packing
• Research and determine shipping procedures and charges for all Gift Store and artisan products
• Liaise with Canada Post regarding rate or regulation changes and resolving lost and / or damaged items
• Organize and maintain current documentation, including manuals, forms, information for customs, duty, regulations and exports
• Manage the e-commerce/POS integration, including sales, products and images
• Have an eye for design and presentation to assist with staging product for photography and uploading photos for the online store and company newsletter
• Liaise with Seed and Gift Store director and Public Relations to coordinate company seasonal newsletter including photos and written content
• Liaise with Info Tech, Arts, and Public Relations departments in regards to Gift Store website content
• Organize and maintain shipping area in warehouse
• Manage all non-retail supplies for Gift Store and mail order
• Balance and approve Canada Post and Shopify manifest invoices
• Develop and maintain all shipping training material and train sales floor staff for in-store shipping
• Provide assistance when needed on sales floor and warehouse along with other duties as required by the needs of the business
• Assist visitors with product selection, order placement, returns, shipping and problem resolutions
Successful candidates will possess the following qualifications and demonstrated attributes:
• Proficient in MS Word, Excel, Outlook and image editing
• Ability to stand for extended periods, traversing stairs, and lifting objects of 40 pounds or less
• Manual dexterity for repetitive tasks such cutting, folding, or packaging
• Experience in managing Shopify or other e-commerce platforms and digital product inventory
• Excellent written and verbal communication skills
• The ability to remain calm and professional in a fast paced, frequently changing environment
• Initiative to take on new challenges and learn new skills
• Exhibit self-confidence, integrity and professionalism
• Ability to build working relationships, visitor service relationships, and work as part of a team.
• Experience working in an open office environment, and knowledge of retail business, and e-commerce best practices
• Self-motivated, takes initiative and able to work without direct supervision
• Demonstrates effective communication over the phone to guide customers through the ordering process
The successful candidate can look forward to:
A full-time, 40 hours per week, year-round position, commencing at a mutual agreeable date. The position works primarily Monday-Friday. Some evenings and weekend work may be required to react to the needs of the business. Starting from $26.16 per hour. Remuneration will commensurate with the level of responsibility and qualifications of the successful candidate. The position offers a benefits package, a RRSP matching program, 3 weeks’ vacation (plus an additional 2 weeks paid staff holiday during The Gardens closure each year), following a six-month probationary period.
If you are interested in joining the Seed and Gift Store team, please submit your resume and cover letter by Sunday September 29th, 2025, to: The Human Resources Department, The Butchart Gardens Ltd. 800 Benvenuto Avenue, Brentwood Bay BC, V8M 1J8 or email hr@butchartgardens.com or Fax: 250-544-4455. Interviews for the shortlisted candidates will be held in mid-October.
We sincerely thank all those who apply, however, only those short-listed will be contacted.
Please note all candidates must be legally eligible to work in Canada
- Principals only. Recruiters, please don't contact this job poster.