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Tour Boat Operator (Brentwood Bay, BC)
The Butchart Gardens
800 Benvenuto Ave
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The Butchart Gardens is looking for individuals to fill the following position:
DEPARTMENT: VISITOR SERVICES
POSITION: TOUR BOAT OPERATOR
Visitor Services is a diverse front-line department that is responsible for delivering exceptional service to the visitors and staff of The Butchart Gardens. Tour Boat Operators shall provide passengers with an entertaining, 45-minute tour, while ensuring that all safety procedures are being strictly followed. Each tour will have a maximum of 12 passengers and will explore Tod Inlet and the Brentwood Bay shoreline from the Brentwood Bay Ferry terminal back to Butchart Cove.
Successful candidates will be required to:
be 19 years of age or older
take training for the required certificates: Small Vessel Operator Proficiency course, Small Domestic Vessel Basic Safety Certificate (formerly MED A3), Restricted Operator Certificate for Maritime Radio and Marine Basic First Aid & CPR C.
safely operate a 22-foot electric tour boat with passengers
encourage sales by speaking to Gardens visitors and encouraging them to go on a tour
assist with boarding and disembarking passengers
operate the boat professionally and in a safe manner
operate around other boats and floatplanes
provide proper care and maintenance of equipment, referring repairs to the Maintenance department as necessary
keep the boat clean and organized
monitor the trim and balance and make adjustments
learn to use the Galaxy POS admissions system
be comfortable on the water and able to swim
physically assist passengers with embarking/disembarking from dock
sign a contract promising to provide a full season of service following the training
work partial shifts in our Information Centre
work occasionally as a Visitor Services Wharf Attendant
Successful candidates will possess the following qualifications and demonstrated attributes:
ability to communicate in an entertaining, knowledgeable and enjoyable manner, answer passenger questions – be aware of the historical and environmental details (waters, plants, animals etc.) concerning The Butchart Gardens and the local area and waterways
maintain an outwardly consistent, positive and enthusiastic attitude that is demonstrated in friendly and energetic body language and facial expressions
a demonstrated excellent understanding of how to provide exceptional visitor service
a thorough knowledge of The Gardens and the services we provide
excellent verbal communication skills
the ability to remain calm and professional under frequently changing and stressful circumstances
consistently utilize a safety checklist
This job offers part time or full-time work from late May until September 15. It includes both shift and weekend work plus occasional overtime. We offer competitive wages up to $30.14 per hour depending on experience and qualifications.
Further information and copies of this posting are available from a Visitor Services Manager or Human Resources. Please submit a cover letter and resume (addressed to the Director of Visitor Services) to Human Resources. By mail: 800 Benvenuto Ave., Brentwood Bay, V8M 1J8, fax: 250-544-4455 or email: hr@butchartgardens.com. Posting closes February 28, 2026.
We sincerely thank all applicants, however, only short-listed candidates will be contacted.
- Principals only. Recruiters, please don't contact this job poster.